Shipping Information
Due to shipping carrier delays and increased order volume, we are anticipating shipping delays. All orders will be processed in the order that they are received. We appreciate your patience and are doing our best to ship all orders ASAP. If you have any questions regarding order shipping, you can check your order status here or contact our customer service department.
UPS and FedEx have suspended guaranteed delivery dates until further notice. Thus, the arrival date of your package(s) may be subject to change.
We will continue to do everything we can to maintain accurate shipping and delivery timelines. Thank you for your patience and understanding.
- FREE 2-Day shipping on orders over $50. Offer valid in the contiguous U.S. Only.
- Offer NOT valid on cases of tennis balls, orders containing demo racquets, or drop shipped items like Ball Machines or Stringing Machines.
- Orders must have a weight of 12 lbs. or less.
- Offer not retroactive on prior purchases.
- Limited Time Offer.
- $9.95 overnight shipping on orders over $75. Offer valid in the contiguous U.S. Only.
- Orders do not ship or deliver on Saturday, Sunday or observed holidays.
- For information regarding Saturday delivery options please contact our Customer Service team.
- Offer NOT valid on cases of tennis balls, orders containing demo racquets, or drop shipped items like Ball Machines or Stringing Machines.
- Orders must have a weight of 4 lbs. or less.
- Offer not retroactive on prior purchases.
- Limited Time Offer.
- Valid on return orders shipping within the contiguous U.S. only *Note: Orders outside of the contiguous US are responsible for shipping charges on returned product.
- Qualifying orders will include a Pre-paid UPS Ground shipping label.
- Return/Exchange information can be found on our Customer Service page.
- Does not apply to defective products or warranty claims.
Merriam Webster Dictionary defines guarantee as 'an agreement by which one person or company undertakes to secure another in the possession or enjoyment of something.' As always, our primary goal is to make sure our services secure the confidence and trust of all Tennis Warehouse consumers. Part of that security includes special guarantees that, once again, set Tennis Warehouse apart as the industry leader in customer satisfaction. As a confirmation to our customers, we've put these services or "agreements" in writing. We hope you'll take a minute to read the following guarantees. With a clear understanding of them, we think you'll find Tennis Warehouse the easy choice for all your tennis equipment needs: guaranteed lowest prices, guaranteed accurate orders, fast shipping (usually same day), fully authorized warranty coverage.
With new special features written into our warehouse software, Tennis Warehouse continues its valued tradition and reputation for utilizing the best in technology. This service guarantees that the item(s) shipped to you is exactly what was ordered. If the product(s), as entered into our computers, is not what's shipped to you, we'll promptly correct the problem and refund 20% of the price of any incorrect items up to $20.
- Miscommunications, misunderstandings or data entry errors are not covered under this guarantee.
- We will take all reasonable steps to correct any other problems.
- The guarantee does not cover delays resulting from back orders or package delivery problems (UPS, Post Office, etc).
- Any incorrect items will need to be returned prior to the guarantee refund.
However defined, we hope this guarantee will add to the enjoyment and ease of your Tennis Warehouse mail order experience!
Quality: We are a certified dealer for the products we sell and many manufacturers have guarantees of their own. For more information, you're welcome to visit our section concerning returns and warranty coverage.
Shipping: As always, we guarantee one low shipping price for UPS Ground shipments in the continental U.S. ($5.95, unlimited orders!). We also guarantee UPS 2nd Day (2 business days) and Next Day Air shipments arrive on time or the shipping cost is refunded. See shipping for more details.
Choosing Tennis Warehouse:We hope these services, combined with our product knowledge and experience, help secure your trust and confidence in letting Tennis Warehouse be your tennis equipment supplier. Thanks for visiting our web page. We welcome your feedback. If you have any questions or comments please feel free to call, write or e-mail.
